Gift Cards cannot be used for purchases from B&Q call centres, in B&Q stores outside of the UK or exchanged for cash. No change will be given in cash. Any balance remaining on a Gift Card will be shown on the till receipt and can be used in full or part payment for other products. If a Gift Card is lost, stolen or damaged B&Q cannot replace or reimburse the balance on this Gift Card. Gift Cards will expire and any remaining balance will be removed if this Card is not used to make a purchase or balance enquiry during any period of 5 consecutive years. The full terms and conditions applicable to B&Q Gift Cards can be obtained at https://www.diy.com/giftcard . Gift Cards are issued by and remain the property of B&Q Ltd, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire Once purchased, funds should be available for redemption on your Gift Card within 3 working days. You can check the balance of your gift card by clicking https://wbiprod.storedvalue.com/WBI/lookupservlet?language=en&host=diy.com here . Please always check the balance on your card before trying to make a purchase. If your Gift Card is lost or stolen please contact Customer Services as soon as possible so we can arrange for your Gift Card to be blocked.